FAQ
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What makes Sofie Store different from other online stores?
At Sofie Store, we’re passionate about curating a unique collection of product category, designed with quality, sustainability, and style in mind. Our team sources the latest trends and timeless pieces, ensuring each product is crafted to meet the needs of modern lifestyles. We also pride ourselves on exceptional customer service.
How can I stay updated on Sofie Store’s new arrivals and exclusive promotions?
The best way to stay updated on all the exciting new arrivals, promotions, and exclusive offers is to sign up for our newsletter. As a subscriber, you’ll get early access to sales, new product launches, and special deals directly to your inbox. Plus, you’ll receive a discount on your first purchase just for signing up!
Is it safe to shop on Sofie Store?
Absolutely! At Sofie Store, we prioritize your security and privacy. Our website is protected with the latest encryption technology, ensuring your personal and payment information is safe. For your added peace of mind, we also follow industry standards for secure payments and never share your data with third parties.
How do I know if an item is in stock?
Product availability is displayed on each product page. If an item is out of stock, it will indicate “Out of Stock” along with an estimated restock date if available. If you’re unsure or need further assistance, don’t hesitate to reach out to our customer service team.
Why is my discount code not working?
There could be several reasons why your discount code isn’t working:
- Expiry date: Ensure the code hasn’t expired.
- Terms and Conditions: Double-check if the code applies to the items you’re trying to purchase (e.g., some codes are for specific products or collections).
- Minimum purchase requirement: Some codes require a minimum order value to apply.
If you’re still having trouble, don’t hesitate to reach out to our customer service team, and we’ll be happy to assist you.
How long will it take to receive my order?
To ensure you receive your items within our standard delivery window, order in the next 13 hours and 59 minutes to have your products delivered between Sunday, 12th January and Tuesday, 28th January.
Delivery times may vary depending on your location and the shipping method selected. Please note that orders placed after the countdown will be shipped according to our regular processing times.
For more accurate delivery estimates, please refer to the Shipping & Delivery section or reach out to our customer support team!